For Products purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.
Please note that we only accept returns / exchanges if the returned / exchanged Products meet the “Return / Exchange Conditions” and do not belong to the “Return / Exchange Exclusions”described below.
Return / exchange with quality issues
For Products with quality problems purchased at the Website, you can request a return / exchange within three months from the date of purchase. It is our policy to satisfy the“Return / Exchange Conditions”described below and the quality problems are verified by our after-sales service center. Please note:
a. Small threads, raw edges (commonly seen on apparel), colour differences due to different monitors (different displays, colour differences are not avoidable), thickness of the Products, running threads, hand-feel and other similar details, etc, are not recognised as quality issues.
b. Return / exchange due to reasons such as style, colour and subjective preferences are not a return / exchange for Products with quality issues.
c. Damage caused by improper use, wash or damage caused by your own alteration or other human factors will not be considered as a quality issue.
d. If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.
e. When selecting the size, please refer to the size chart and choose the size that suits you. The customer service team can only provide suggestions, not as the basis for your final purchase decision. If the you return / exchange due to size issue, it is not a return / exchange of Products with quality issue.
f. The size specifications of the Product shall be subject to the actual Product.
What Is The Return Policy?
For Products without quality problem purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document), and adidas reserves its rights to refuse a return / exchange request in its absolute discretion. If adidas agrees to the return / exchange request, all products are allowed to exchange once only, and such exchange must be a product of the same style and in the same colour. Please note that we only accept returns / exchanges if the returned / exchanged Products meet all the “Return / Exchange Conditions” described below and do not fall within any of the “Return / Exchange Exclusions” described below.
Return / Exchange Conditions:
Products are sent back within 7 days after our after-sales service center receiving return request from you.
Products are in original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected.
The outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact.
If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.
Return / Exchange Exclusions:
Products not sold through the Website, i.e. adidas official online store;
Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;
customized products without quality problems;
Swimwear, Socks, Underwear and selected special edition or limited edition products without quality problems;
where the Product is used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale condition;
where the electronic invoice or order number issued at the time of purchase is lost;
orders that exceed the return / exchange period;
Products that are clearly indicated with defects at the time of purchase, and then returned / exchanged with defective reasons; and
other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.
Please also note that you may process returns / exchanges online only for purchases made on the Website. You cannot return / exchange Products purchased on our Website at our adidas stores, and vice versa.
CAN I RETURN THROUGH ADIDAS RETAIL STORES？
Please also note that you may process returns online only for purchases made on the Website. You cannot return purchases made on our Website at our adidas stores, and vice versa.
WHAT I CAN DO IF I LOST THE DELIVERY NOTE？
If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You would also need to indicate the item number, color, size and other information related to the return product(s).
How Much Does It Cost To Return A Product?
Returning products is free of charge as long as the product fits the “Return / Exchange Conditions”. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 7 days from the date of receipt of the Products (based on the date of receipt on the logistics document).
WHAT WOULD HAPPEN IF THE RETURN PRODUCTS DO NOT MEET THE RETURN REQUIREMENTS？
If the return does not meet the return conditions or requirements, we will contact you and return the goods to you at your cost.
HOW TO INITIATE AN EXCHANGE?
After completing the exchange request, please follow the procedure below, otherwise, you may not be able to exchange the goods:
When returning the merchandise, please indicate the reason for the exchange in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, exchange item number, quantity and reason. You would also need to indicate exchange size and other information related to the exchange product(s).
Once we have received the return product(s) and which is in good condition, the new exchanged product(s) will be dispatched and shipped to your original delivery address in around 1-4 working days. If there is any change in the delivery address, please let our customer service know in advance.
If you request to exchange the products, your return request cannot be accepted before the exchange is completed. If you have requested an exchange for any of the products in the order, you cannot request for further exchange in the same order until the existing exchange process is completed.
Unless there is product quality problem, all products are allowed to exchange once only, and such exchange must be a product of the same style and in the same colour.
If the return product(s) is not in good condition or not fulfil the requirement at the exchange policy, the customer service officer will inform you and the product(s) will be shipped back. Please be noted that the delivery fee will be borne by the customer.